At first my boyfriend and I came in to just take a look at rings. A man helped us by the name of Cody and when I found a ring I really loved from the Vera wang collection he told us it was limited edition now and Vera wang stopped making it so if I didn't buy it today I may never find it again. Of course being naive I believed him because he was so nice and so informative. Then he handed me over to larisa and the two of them continued to help us out through out this process. They told us about the Zales card. Stated that to lower my monthly payment I could do the plan with 9% interest. I almost backed out with it being monthly interest. When they said no it's per year so the interest would be so small I once again believed them. (Word for word). They then gave me a ring size 6 that was in their show case (I'm a 9) and said yes it doesn't fit but you can have this ring resized as many times as you want to through out your pregnancy and after. Never once asking to resize it for us and us being so excited we just left with the sizes they gave us for our rings. The next day we go to towneast zales to have our rings resized and the lady there tells us that firewheel zales must have really wanted to make this sale because they lied to us. The ring has to be special ordered for the right size and it can take 10 weeks. So I then I figured I'd ask if this ring was really limited edition and no longer being made and she said no that's not true either. Then I receive my statement today and the interest is monthly not yearly. So my payments they told me I'd have,the minimum payment is 30 dollars higher than they told me to expect. The only reason we bought the rings when we did was because they made it afforadsble and sound like I'd never be able to get the ring I loved ever again. And I'm very upset at the dishonesty. With a baby on the way we are on a tight budget and larisa and Cody despite the fact that they knew I did not want to pay a certain amount because of this, they still lied just to get a sale. And sent us on our way knowing what they did. I do not recommend anyone to come to this zales. Towneast zales was so honest and I wish I had gone their first.
Very friendly and helped me choose the perfect gift for my now husband and my mom
Had a very pleasant experience with Robert who guided me in a repair for my engagement ring which was damaged by another jeweler. He was very informative and explained what was wrong and how to fix it. I have 2 of my wedding bands from Zales and love them and am glad they are able to fix my ring at a low cost!
Cody always takes good care of me. He's always very honest and stays realistic with me throughout the whole process.
I've gone in multiple times now, always having purchased something online for pick up in store. I've probably dealt with half a dozen people, and everyone has been very kind and makes me feel like a valued customer. They handle everything with great care and are very helpful.
Zales is a US Jewelry Store based in Garland, Texas. Zales is located at 325 Cedar Sage Dr, Garland, TX 75040, USA.
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